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Refund is usually pretty much automatic if you meet the conditions and should be instant if you choose Steam Wallet as the refund destination. If you are outside the basic conditions for a refund you can still request one, but it will be manually assessed.
Thanks, yeah im at 4h. i tried to refund but its just an automatically answer i guess. tried it 3 times, but i keep getting the same mail over and over again .... T.T
thats so frustrating